Terms & Conditions

About Us

This website is owned and operated by Clementine-Crafts. If you have any suggestions, requests or comments, please e-mail us at sales@Clementine-crafts.co.uk. or click on 'Contact Us' in the footer on any page.

Making a Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into your basket. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

Please note that whilst we take care to ensure the colours in our photos are as accurate as we can, the product you receive may vary slightly in colour to that which you see on your screen as most computer monitors are not calibrated and thus the displayed colours may not be accurate.

Online payments may only be made with PayPal using our secure checkout process. All prices are quoted in pounds sterling.

If you have made a mistake in your order and you need to amend or cancel it, please contact us as soon as possible.

Delivery Schedule

We understand that you want to enjoy your new purchases right away and will always despatch orders as soon as we possibly can. General delivery times are outlined below - Please note that during busier times it is possible that up to a 24-hour delay may occur for despatch of your order.

Orders are generally despatched within 1 business day and are sent via Royal Mail, or Courier Service, dependent upon weight and order value.

Royal Mail Recorded and Courier deliveries require a signature upon delivery.

You must inform us within five working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your Invoice number in all correspondence.

By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Guarantee

We guarantee your satisfaction. If you need to contact us, please e-mail us using sales@clementine-crafts.co.uk, or use the ‘Contact Us’ link at the bottom of the page.

Returns Policy

We want you enjoy your purchase from Clementine Crafts. If you have cause to return your order to us, please take note of the return information provided below. Please note: Your rights to return goods are protected under the Consumer Protection (Distance Selling) Regulations.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by e-mail, quoting your name and Invoice number. Your refund will be paid within 14 days upon our receipt of the return.

You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. In this situation we will refund your postage costs to you when we process your refund or exchange.

Any goods must be returned in saleable condition.

These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.